Aquatic Access
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Answers to Frequently Asked Questions

How do I tell which lift is right for my pool?

Who installs your products?

What are your lifts made of?

Are all of your lifts water-powered?

Why aren't there battery-powered lifts in your product line?

How much can I expect to pay?

Why do you need dimensional information about the pool?

What is the current status of the ADA Guidelines for Pools and Spas?

Do your lifts comply with the guidelines of the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA)?

Who has to comply with the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA) guidelines?

Are there any tax breaks for small businesses making improvements such as adding a lift to comply with the ADA?

Do your lifts comply with the California Building Code?

What kind of warranty do you provide on your products?

After I place an order, how long will it be before my lift arrives?

How do I pay for my order?

Do you buy back used lifts?

We are moving to a new home. Can my lift be adapted to a new pool location?

Can I trade in my older model lift for a newer or different model?

Are your lifts portable?

How much experience does your company have with lift products?

What is the maximum weight your products can lift?

What is the minimum water pressure required?

I cannot use a rigid seat, do you have anything else?

How long does it take to travel on your lifts from the deck into the water, and from the water back onto the deck?

Can I get a cover for my lift?

How do I winterize my lift?

Is it possible to use the lift during the winter months in a temperate climate?

I have an old Nolan or Guardian lift. Are service parts still available for it?

Why do I need my serial number to order parts for my lift?

How often should I clean the lift?

Where can I find a hotel with an Aquatic Access lift?

My question is not here. Can I ask it by email?

How do I tell which lift is right for my pool?

If your pool is in-ground with the pool edge almost flush with the deck or above-ground with a raised deck with the pool edge almost flush with the deck), you'll want an in-ground lift. If your pool is above-ground, you'll want to look at above-ground lifts. Then decide if you want independent or assisted operation. If you are still unsure which lift is right for you, the Aquatic Access customer service and engineering staff have the training and experience needed to help you decide which lift is correct for your pool or spa. We are always glad to help you if you have any questions. Aquatic Access is noted for its personal service. Since pool lifts are our complete focus, we think they are too important to be selected through automated questionnaires online. Call us at 800.325.5438 and let us help you find the right lift for your pool.

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Who installs your products?

Most often, our customers have their pool maintenance person handle the lift installation. Each lift ships with detailed instructions and all necessary components so anyone handy with tools can install it. For those who prefer a dealer-installation, you will be glad to learn that most major pool dealers already are Aquatic Access dealers, and if yours is not, have them give us a call at 800-325-5438 and learn how to become one!

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What are your lifts made of?

Aquatic Access lifts are built of 316/316L and 304/304L stainless steel. The valve is brass, the seat is polypropylene, the plastic components are UHMW polyethylene, and the hoses are reinforced vinyl.

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Are all of your lifts water-powered?

All Aquatic Access lifts except one are water-powered. Water is an environmentally friendly and readily available power source that has proven to be reliable and safe. The Aquatic Access Sling Lift 20 is operated by a hand pump and offers an economical lifting alternative for situations where ADA compliance and a rigid seat are not desired.

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Why aren't there battery-powered lifts in your product line?

We are continuing our research into alternate power sources for our products. We have determined that water is currently the safest, most reliable, least expensive, and most environmentally-friendly power source available for lifting individuals in aquatic environments. It provides a readily-available power source. Batteries currently available seem to have sufficient power to lift an individual, but are expensive, pose disposal difficulties, can run down and require recharging at inconvenient times, and are very expensive to replace when they can no longer hold a charge. There is always the risk that a person may be stuck in a pool when a battery needs recharging. Manual emergency recovery steps in such circumstances are awkward at best. Customers who have replaced battery-powered lifts with our water-powered products have told us that it is difficult to clean the currently available battery-powered or electric products because water can cause a short circuit. Such short circuits can lead to explosions and fires as proven by the recent fatal crash of a UPS 747 in Dubai. The examination of that accident has found that the ignition of lithium ion batteries aboard the plane caused the fire and subsequent crash. Aquatic Access has always led the industry in its support of green living, and has as yet been unable to find batteries for pool lifts that are up to our standards for safe, renewable energy that is kind to the planet. For these reasons, we are not currently offering electric or battery-powered lifts. For more detailed information, please download Why Water-Powered.

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How much can I expect to pay?

Aquatic Access offers the most reasonable pricing in the industry. Our industry leader, the ADA-compliant Model IGAT-180, currently retails for $4,020 in its standard configuration. This price includes all components necessary for installation in an average pool setting. Our other lifts featuring powered up and down movement, with manual rotation, currently retail for less than $4,000.00. Because we include all components necessary for installation in our base pricing and offer the most economical shipping rates in the industry, Aquatic Access lifts are the best value in the marketplace today.

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Why do you need dimensional information about the pool?

Every Aquatic Access lift is built to fit a particular pool. It is important that our clients be able to make a safe and easy transfer into the seat at deck level, and to be lowered far enough into the water to allow natural buoyancy to assist them in moving to and from the seat in the water. It is essential as well, that the user's nose and mouth remain safely above the water at all times. We assess the relevant distances carefully in order to build the lift correctly so that each lift fits the pool in order to assure safety and ease of use for our customers.

 

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Do your lifts comply with the guidelines of the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA)?

The complete ADA Recreational Guidelines can be found on this web site or at www.access-board.gov. The Final Rule for Recreational Guidelines was published in the Federal Register on September 15, 2010. All pools that serve the public will need to come into compliance by March 15, 2012. The most important requirements are the possibility of independent operation, the ability to easily call the seat from the opposite location, and a minimum 300 lb. weight capacity.

The IGAT-180 family of pool lifts is fully compliant with both the ADA and the ABA. We offer three basic models in this group. The Model IGAT-180 (In Ground Automatic Turn of 180°) has the pool to the user's right in the deck position and rotates 180° clockwise down into the water. It is also available in an opposite-turn version that has the pool on the user's left at deck level and rotates counter-clockwise down into the water.

The Model IGAT-180/135 (In Ground Automatic Turn of 135°) is built on the IGAT-180 design, but is specially configured for in-ground pools with built-in benches around the edge. Its seat rotates clockwise 135° down onto the bench, ending up with the seat back near the outer edge of the pool and the user's feet in the deeper center area. It features a rubber bumper on the bottom of the seat to protect the spa's bench. It is also available in an opposite turn version.

The Model IGAT-180 AD (In Ground Automatic Turn 180° Above Deck) is designed to accommodate pools with covers. It features a special elevated mounting that keeps the entire lift above the deck except when the seat is lowered. It is also available with the 135° seat rotation for in-ground spas with benches and as an opposite turn model. All of the IGAT-180 models can also be customized in a heavy-duty design for larger individuals or low water pressure situations.

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What is the current status of the ADA Guidelines for Pools and Spas?

On July 23, 2010, Attorney General Eric Holder signed final regulations revising the Justice Department’s ADA regulations, including its ADA Standards for Accessible Design. The official text was published in the Federal Register on September 15, 2010.

The revised regulations amend the Department’s Title II regulation, 28 C.F.R. Part 35, and the Title III regulation, 28 C.F.R. Part 36. Appendix A to each regulation includes a section-by-section analysis of the rule and responses to public comments on the proposed rule. Appendix B to the Title III regulation discusses major changes in the ADA Standards for Accessible Design and responds to public comments received on the proposed rules. The Department’s Final Regulatory Impact Analysis will be posted on this page as soon as it is available.

These final rules will take effect March 15, 2011. Compliance with the 2010 Standards for Accessible Design is permitted as of September 15, 2010, but not required until March 15, 2012. The Department has prepared fact sheets identifying the major changes in the rules.

Title II: Final Rule amending 28 CFR Part 35: Nondiscrimination on the Basis of Disability in State and Local Government Services HTML | PDF (as published in the Federal Register September 15, 2010)

Title III: Final Rule amending 28 CFR Part 36: Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities HTML | PDF (as published in the Federal Register September 15, 2010)

Appendix B to Final Title III Regulation:

Appendix B: Analysis of the 2010 ADA Standards HTML | PDF

Fact Sheets:

Highlights of the Final Rule to Amend the Department of Justice’s Regulation Implementing Title II of the ADA

Highlights of the Final Rule to Amend the Department of Justice’s Regulation Implementing Title III of the ADA

Adoption of the 2010 Standards for Accessible Design

News source: U.S. Department of Justice

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Who has to comply with the Americans with Disabilities Act (ADA) and the Architectural Barriers Act (ABA) guidelines?

The ADA and ABA provide that all facilities for public use provide access for everyone. The Final Rule for Recreational Guidelines was published in the Federal Register on September 15, 2010. All pools that serve the public will need to come into compliance by March 15, 2012. Private homes and some medical facilities are not required to meet the guidelines. Some states, including California and Florida, have added requirements to the standard ADA guidelines. More extensive information on this subject can be found in the ADA Advisor on this web site and on the government's site at www.access-board.gov.

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Are there any tax breaks for small businesses making improvements such as adding a lift to comply with the ADA?

Some small business are eligible for a Disabled Access Credit. This credit requires that the company meet several criteria and file Form 8826 with its taxes. You can download the form and instructions at http://www.irs.gov/pub/irs-pdf/f8826.pdf

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Do your lifts comply with the California Building Code?

Yes, with the addition of two optional accessories, the IGAT-180 models all comply with California's Building Code. Add a seat belt and flip-up arm to any of the IGAT-180 family of lifts to meet the California Building Code specifications. We offer three basic models in this group.

The Model IGAT-180 (In Ground Automatic Turn of 180°) has the pool to the user's right in the deck position and rotates 180° clockwise down into the water. It is also available in an opposite-turn version that has the pool on the user's left at deck level and rotates counter-clockwise down into the water.

The Model IGAT-180/135 (In Ground Automatic Turn of 135°) is built on the IGAT-180 design, but is specially configured for in-ground pools with built-in benches around the edge. Its seat rotates clockwise 135° down onto the bench, ending up with the seat back near the outer edge of the pool and the user's feet in the deeper center area. It features a rubber bumper on the bottom of the seat to protect the spa's bench. It is also available in an opposite turn version.

The Model IGAT-180 AD (In Ground Automatic Turn 180° Above Deck) is designed to accommodate pools with covers. It features a special elevated mounting that keeps the entire lift above the deck except when the seat is lowered. It is also available with the 135° seat rotation for in-ground spas with benches and as an opposite turn model. All of the IGAT-180 models can also be customized in a heavy-duty design for larger individuals or low water pressure situations.

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What kind of warranty do you provide on your products?

Aquatic Access offers a five-year warranty on all structural components and stainless steel parts, and a one-year warranty of valves, seals, and seat shells.

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After I place an order, how long will it be before my lift arrives?

Fabrication of standard lifts can be completed fairly quickly since partially completed units are usually in stock. Call for turn-around time. Time required for actual completion varies depending on the amount of customization required for a particular lift, and the number of lifts in line before yours. Because each lift is built to fit a particular pool, we do not complete assembly of the lift until we have received full dimensional information and arrangements have been made for payment.

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How do I pay for my order?

Since we build each lift to fit a particular pool, we require payment in advance. Payment for domestic orders can be made by check, money order, wire transfer or major credit card. As a courtesy to our credit card customers, we do not charge their card until the lift is ready to ship.

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Do you buy back used lifts?

Not at this time.

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Can I trade in my older model lift for a newer or different model?

We often try to help repeat customers by offering a trade-in allowance on a new or different model. However, each situation is different. If this is of interest to you, inquire.

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We are moving to a new home. Can my lift be adapted to a new pool location?

Aquatic Access maintains detailed records on each lift we build. Often, we can adapt the lift for a new location with a few simple adjustments and the installation of a new socket in the deck. Call and speak to our engineering staff about this.

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Are your lifts portable?

While all of our lifts can be removed from their deck location for storage, the IGAT units are the most portable. All IGAT units, except the above deck models, feature a wheel on the base of the cylinder. When lifted from their sockets, these units can be simply rolled away. All of the lifts that mount in a deck socket include a rubber socket cover for the socket when the lift is not at poolside.

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How much experience does your company have with lift products?

Aquatic Access principals basically wrote the book on water-powered lift products. John Nolan developed the first bathtub lifts in the 1960's and the first pool lift in 1981. His son, David Nolan, holds the patent on the Aquatic Access Model IGAT-180, the standard in ADA-compliant, water-powered pool lifts. For over 30 years, the Nolan name has been synonymous with quality water-powered lift products.

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What is the maximum weight your products can lift?

The standard IGAT- models can lift up to 400 pounds at 55-65 PSI. The IGAT-180 AD lifts can lift up to 350 pounds at 55-65 PSI. The various manual-turn lifts can lift up to 300 pounds at 55-65 PSI. All Aquatic Access lifts, except Model IGMT, can be customized with larger diameter cylinders to lift greater weights at 55-65 PSI. Inquire for details.

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What is the minimum water pressure required?

While 55-65 PSI is required to lift the maximum rated load, lower pressures will lift lesser weights. A lower pressure may be more than adequate for your needs. If you are unsure of your water pressure situation, call our engineering office.

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I cannot use a rigid seat. Do you have anything else?

Aquatic Access can adapt a sling-type seat to fit our various products. There are also stretcher and spine board options available for IGAT-180 and IGRC lift models. These optional items provide access for patient who cannot sit and must be ordered at the same time as the original lift order.

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How long does it take to travel on your lifts from the deck into the water, and from the water back onto the deck?

Travel time depends on a number of factors. Which lift, what water pressure is available, weight of the accessories and seat occupant, and custom design features all impact the speed of the travel from deck to water and back again. Inquire.

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Can I get a cover for my lift?

We do not recommend covering our lift products at poolside. We find that such covers trap moisture around the lift and increase the likelihood of corrosion. However, a towel draped over the seat alone can help keep it clean.

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How do I winterize my lift?

We recommend purging all of the water from the system before freezing temperatures are a possibility, and removal of the plastic seat shell is a good idea if the lift is to be left outdoors over the winter. If the lift will not be used for the winter, it is a good idea to store it indoors.

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Is it possible to use the lift during the winter months in a temperate climate?

Yes, if some measures are taken to protect the water in the cylinder from freezing. Most often, this question comes up when the lift is installed in an above-ground spa. For above-ground lifts, a cabinet can be built which allows the heat from the pool's heater to reach the cylinder. Some customers have installed a pump and a vessel to store and recirculate non-petroleum based liquids (e.g. windshield washer fluid) that do not freeze to power the system.

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How often should I clean the lift?

Although we use marine-quality stainless steel, stains are still possible depending on the chemical concentrations in the atmosphere around the pool. To keep your lift looking new, inspect, clean and wax the lift at least every three months, or more ofen as needed. Never use steel wool on stainless steel surfaces. Use a Scotchbrite® plastic pad with Formula 409® or Fantastic® for cleaning and a good quality car wax containing carnuba wax.

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I have an old Nolan or Guardian lift. Are service parts still available for it?

The original Nolan pool lift has been out of production for many, many years, but there are hundreds of them still in operation around the world.  Because some modern lifts have parts in common with these, we can occasionally find parts for them. After the design was sold to Guardian in the 1980’s, some modifications were made to the design, and that company would be your best source for those parts. Parts for these modified lifts are extremely rare and difficult for Aquatic Access to locate. If Guardian is unable to help you, you can call with your serial number and we will try to find parts that can be substituted to enable your lift to continue operating. Given the age of these pool lifts, it would be wise to consider upgrading your lift to one of the more modern Aquatic Access lifts.

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Why do I need my serial number to order parts for my lift?

Aquatic Access maintains specific records on every lift it builds. By providing your serial number to us, you enable us to send you exactly the right parts for your lift.  The serial number is found on the Aquatic Access label located on the cylinder of each lift.

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